Frequently Asked Questions
General Information
Where are you located?
Shuttlepark2 is located at 3610 S. 158th St., Tukwila, WA 98188. We are less than 2 miles north of Sea-Tac Airport and close to both I-5 and I-405.
What are your rates?
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What are your hours of operation?
Shuttlepark2 is open 24/7, 365 days a year.
What happens if my car is damaged in your lot?
ShuttlePark2 makes every attempt to provide a safe and secure parking lot. Parking at Shuttlepark2 is at the vehicle owner’s sole risk. Shuttlepark2 does not assume care, custody, or control of your vehicle or its contents and is not responsible for fire, theft, damage, acts of God, or any other loss. The owner is responsible for parking and locking their vehicle. Vehicles parked more than 30 days without prior arrangement may be subject to removal. We reserve the right to move vehicles that interfere with safe and efficient operation. By parking with Shuttlepark2, you agree to these terms.
How often do shuttles drop-off and pick-up?
After parking, the shuttle picks you up at your parking stall and departs within minutes for SeaTac Airport.
Drop-off is at the Courtesy Vehicle area on the 3rd floor of the airport parking garage.
Upon return, go to the Courtesy Vehicle area on the 3rd floor of the airport parking garage.
Pick up is at island #1(a,b,c,d) or island #3(a,b,c).
Call from the courtesy phone on the island or call the phone number listed on your space card to request pick up.
A shuttle will arrive within minutes.
Are reservations required?
Reservations are encouraged but not required. Savings are greater when you book and pre-pay ahead of time. At times, space is limited, and making a reservation guarantees you a place to park.
What happened to your web coupon?
We removed the web coupon to encourage customers to reserve and pre-pay. Reserving in advance provides the best rate based on how far ahead you book.
What form of payment do you accept?
We accept cash and major credit/debit cards: American Express, Diners Club, Discover, MasterCard, and Visa.
Are your facilities secured?
Our parking facility is lighted, fenced, and has 24-hour on-site presence.
What if I have more questions?
Visit our Contact Us page:Contact Us
Reservations
1. Enter your travel dates in our date picker.
2. Select the option.
3. Complete the form.
4. Present confirmation to cashier upon exit.
Use the standard rate option:
Pay on return: Standard Rate:
This option doesn’t require any deposit or pre-pay and you pay when you return from your trip. Present your badge to the cashier.
Use the standard rate option:
Pay on return: Standard Rate:
This option doesn’t require any deposit or pre-pay and you pay when you return from your trip.
Present your coupon to the cashier.
Select your dates and times.
Click on “Promo Code”
Enter promo code
Complete booking reservation
Use of promo code requires full payment at the time of booking.
You can edit your reservation by following the link on the email confirmation or you can email us at manager@shuttlepark2.com.
Please give us the new date and times for the reservation.
Yes, you will receive a refund for parking charges if you cancel your parking reservation. Please email us at manager@shuttlepark2.com or use the email link confirmation to cancel reservation.
Yes, you will receive a refund for parking charges for unused days of your parking reservation. Please email us at manager@shuttlepark2.com with your reservation number and ticket number from your receipt.
Members can review point balances and update account information in their profile on the Rewards page of the website.
Log in to your account and click on “Book Reservation.”
Select to pre-pay your reservation or pay when you return.
Once you select the reservation option, scroll down, and select to redeem points.
Use Standard Option if your points will cover the entire stay.
present the confirmation to cashier.
Present the confirmation to the cashier and you will pay the balance for part of the stay that is not covered. The same rate will apply to the remaining balance.
Rewards
Earn points for every dollar spent (before taxes and fees). Redeem accrued points for free parking. Receive exclusive coupons for frequent parkers. Review parking history. Enter or exit the lot using your mobile device.
Earn 5 parking points for every pre-tax dollar spent.
A free day is awarded every 455 points
Due to a change in vendors, we upgraded our revenue system which required an upgrade to the rewards program. Anyone who had an active account on the old system and entered a password will be able to log in using the same email address and updated password. The point balance will be transferred to their new account.
No, for security reasons all credit card numbers associated with the old site will be purged. Customers will have to register their credit card for the new account.
Due to the change in vendors, the only information we can transfer from the old system is the username, email address, and point balance. Don’t worry, we can still provide you with parking history information, simply contact us via email and we can get that information for you.
Log on to the rewards tab on our website, fill out the required information and submit. An e-mail will be sent to you as confirmation. You will start earning points immediately.
Members can review point balances and update account information in their profile on the Rewards page of the website.
Members redeem rewards points via the cashier at the pay booth.
No, our cashier will review your account and apply points earned towards free parking upon request at checkout.
Points earned are used in lieu of cash in one day increments to pay for parking. Points earned cannot be redeemed for cash.
Accounts that have no activity within a 365 day period will be deactivated and points will expire. This is effective January 1, 2024. We encourage you to redeem points for free parking.
Points are redeemed in “full day” increments up to the guest’s account balance. Customer is responsible for any amount due over the points balance used.
Rewards points are not transferable.